The Holistic Pet Company

Natural pet health products

Terms and Conditions

We aim to dispatch within 3 to 5 working days of receipt of your order. In the unusual event of any delay we will inform you by email.

Items will be posted by first class post.

At this present time we can only ship to UK based customers, for international orders please contact us.

We sell our products via the Internet in accordance with UK law and when you purchase from us you are entering into a legally binding contract.

Returns Policy

We are unable to refund or exchange unwanted items, so please do contact us if you have any questions about the products before you place your order.

All our products are made by hand with a great deal of care and attention and we would never send out any item that we are not happy with. However, if you are not entirely happy with your purchase then please contact us immediately and we will endeavor to resolve the problem (statutory rights are not affected).

Please note that we are not responsible for return postage other than for unsatisfactory items. We cannot be responsible for returned parcels that fail to reach us, so please obtain a certificate of posting as proof of postage (statutory rights not affected).

Postage and Packing

Our postage and packing charges are fixed at £0 per order for destinations in the UK, order quantities are limited as shown below. For larger quantities, or for destinations outside the UK, please contact us.

Maximum number of pouches per order